Frequently Asked Questions
If you can't find the answer you're looking for, please reach out to our support team via our Contact Us page.
Why am I unable to log in?
If you're having trouble logging in, it could be because your password is locked. Try resetting your password using the "Forgot Password" link on the login page. If you don’t receive the reset email, check your spam or junk folder.
Why didn’t I receive the password reset email?
If you haven't received the password reset email, here are some possible reasons:
- Your email address may not be confirmed yet. Check your inbox for the account confirmation email, confirm your email address, and then try resetting your password again.
- Sometimes, the password reset email can take 5 to 10 minutes to arrive. Please wait and check again.
- Always check your spam or junk folder to ensure the email hasn’t been filtered out.
How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and you will receive an email with instructions to reset your password. Be sure to check your spam folder if you don’t see the email in your inbox.
How do I confirm my email address?
After registering your account, you will receive a confirmation email. Click the link in the email to confirm your address. If you can’t find the email, check your spam or junk folder. If needed, you can resend the confirmation email by visiting the login page and clicking "Resend Email Confirmation."
What should I do if my email address isn’t confirmed?
If your email isn’t confirmed, you won’t be able to reset your password or access certain features of your account. Resend the confirmation email by clicking "Resend Email Confirmation" on the login page. Once confirmed, you can proceed with resetting your password or accessing your account.